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Awesome Sales Ladies

Bonnie S. from Stone Mountain, GA

Brigit, the sales lady was wonderful. She and Holly went over and beyond the call of duty to help me find the appliances I wanted to remodel my kitchen. I did have to return a few appliances, but some were because of mistakes in measuring on my part. Also, some of the appliances returned were manufacturing faults (as told to me by the repairman) and not the fault of the sales people. I do not believe for one minute that Brigit or Holly would have sold these appliances knowing they were faulty. These sales ladies were awesome.

Absolute Delightful Experience Washer and Dryer From Sears Outlet

Stephen was an absolute delight to work with. Although another associate had initially tried to help, it wasn't until Stephen stepped in with his knowledge and expertise that everything came together. He went the extra mile to assist with the gas grill which wasn't in the system and obtaining pricing was a challenge. He did it!!!!!!!!!! Then we had a specific washer and dryer model in mind. Initially the other associate advised that the washer & dryer we picked was an electric dryer. It wasn't until Steven stepped in to assist that we found out that the unit was not an electric dryer, but a gas dryer. This could have been a big surprise had we come home to find out that the dryer was not electric, especially since this unit is going to our weekend home in the mountains. The outlet store in San Leandro had a bronze colored dryer of the model we needed, but it didn't match the white washer. Nowhere could we locate a bronze colored washer, and Steven immediately went online to locate a white colored matching dryer since he had a white washer in stock. Unfortunately, the online system is not updated frequently enough to show true inventories at other locations, and Steven got on the phone to call nearby outlet stores to see if they had a white, electric dryer on the floor to match the washer we selected. And yes, he was successful in finding the unit and he ensured that the other store put a hold on it for us. Steven truly made our shopping experience the best ever in San Leandro. We have a number of rental properties and purchase all of our appliances from the Sears Outlet stores. I have always appreciated the products, makes, and selections you have to offer. Although we have never had a bad shopping experience there, this one was made miles better due to Steven's in-depth knowledge, professional approach, and true commitment to customer satisfaction. My next purchase will definitely be from the Sears Outlet store, and I will call ahead to see if Steven is working to ensure I can have him assisting us again. Steven's exceptional service, product knowledge, and non-pushy approach is one that other sales professionals could well take a lesson from.

Monika F. from Burlingame, CA

Kendra W. from North Ridgeville, OH Received a Flyer in the Mail, Then Visited Us Sears Appliance Outlet Online and Then Came Into One of Our Stores

I was extremely surprised by the amount of merchandise available in the store. I'm very pleased I checked the Sears Appliance Outlet online (which was prompted from a sales ad I received in the mail). The associate was very helpful and got me in & out in no time at all. Even scheduled delivery of my purchase.


Great customer story about how you can save money at Sears Outlet

John F. from Park Forest, IL

My wife and I wanted to purchase a stove immediately and replace the refrigrator at a later date. The outlet did not have the color we wanted in the stove that would match the refrigrator. The sales clerk showed us a refrigrator that matched the stove, offered us to apply for a Sears credit card to help make the purchase of both items. We were approved. We made our purchase of both items, left the store with extra money in our pockets and a Sears charge to help with future purchases. We are a VERY HAPPY COUPLE!!!!

Editor's comment: Would you like to save your money like John? Visit www.searsoutlet.com today for large assortment on discount appliances including refrigerators, washers and dryers, treadmills, tools, fitness equipment, mattresses sets and more.

Tom D. from Saint Joseph, MO Buys a Washer and Dryer at a Sears Appliance Outlet

I called the Sears Outlet store first and one of the other sales associate told me, Donna, was busy and would I please leave my phone number and she would call me back. She called me back within approximately two minutes, which I thought was outstanding. The manager David, also introduced himself to my friend and I, who also purchased a washer and dryer in this store. A great experience.

New-in-Box appliances at Sears Outlet

Timothy R. from Lake In The Hills, IL

Went in looking for certain washer the web site said was at store, then after speaking with sales associate and seeing it, one of the helper guys(warehouse loader?) there said he saw a nicer one in back, but little more in price. He took me in back to show me the washer. It was NIB!(new in box). SOLD!!!! It was only $30 more than the one I 1st wanted!!! Thanks for your help and now i know where to go for any of home needs!!!!! Timothy Russell