Stephen was an absolute delight to work with. Although another associate had initially tried to help, it wasn't until Stephen stepped in with his knowledge and expertise that everything came together. He went the extra mile to assist with the gas grill which wasn't in the system and obtaining pricing was a challenge. He did it!!!!!!!!!! Then we had a specific washer and dryer model in mind. Initially the other associate advised that the washer & dryer we picked was an electric dryer. It wasn't until Steven stepped in to assist that we found out that the unit was not an electric dryer, but a gas dryer. This could have been a big surprise had we come home to find out that the dryer was not electric, especially since this unit is going to our weekend home in the mountains. The outlet store in San Leandro had a bronze colored dryer of the model we needed, but it didn't match the white washer. Nowhere could we locate a bronze colored washer, and Steven immediately went online to locate a white colored matching dryer since he had a white washer in stock. Unfortunately, the online system is not updated frequently enough to show true inventories at other locations, and Steven got on the phone to call nearby outlet stores to see if they had a white, electric dryer on the floor to match the washer we selected. And yes, he was successful in finding the unit and he ensured that the other store put a hold on it for us. Steven truly made our shopping experience the best ever in San Leandro. We have a number of rental properties and purchase all of our appliances from the Sears Outlet stores. I have always appreciated the products, makes, and selections you have to offer. Although we have never had a bad shopping experience there, this one was made miles better due to Steven's in-depth knowledge, professional approach, and true commitment to customer satisfaction. My next purchase will definitely be from the Sears Outlet store, and I will call ahead to see if Steven is working to ensure I can have him assisting us again. Steven's exceptional service, product knowledge, and non-pushy approach is one that other sales professionals could well take a lesson from.
Monika F. from Burlingame, CA