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Fred J. from Chandler, AZ

The personnel were friendly, accommodating and helpful. They were not extremely knowledgable in the product although they were not unsatisfactory. Their were several personnel who were obviously new and in training. The associate that took care of crediting our "turn in" item and charges for the "replacement" item identified himself as an Assistant Manager but required assistance and assurance as to steps in ringing up the sale from the Store Manager. The Store Manager did not remain at the register with the Assistant. There was and there still is a problem with the billing. He charged for pick up and delivery of the inoperative freezer and the new refrigerator/freezer even after we insisted and suggested he check with Chicago who assured us that there would be no pickup/delivery charges. Obviously he insisted on the charges and since we needed the appliance, we saw no option. We do need rectification of this situation. I would like to reiterate that the personnel were accommodating and attribute the problem to their lack of experience rather than any negativism or attitude on their part.

Another great story from a customer in Hawaii

We had a customer come in who had purchased an induction top range from us some time before. He said he will never purchase a gas range again after using the induction top--he loves how fast it heats, and said that means he can get his dinner that much faster. He said he had priced around and was so stoked at how much he saved on his range that he plans on stopping by every time he is in the neighborhood just in case we have something interesting!

Product Category: Cooking Appliances
Product: Kenmore Elite 30" Freestanding Induction Range
Price: $1679.93(Reg Price: $2799.99)
Store Number: 4248
Store Address: 98-600 Kamehameha Hwy, Pearl City, HI 96782-0000, (808) 453-3640

A Samsung 26 cu. ft. Side-By-Side Refrigerator for only $550? WE HAVE IT! Visit Sears Outlet in North Olmsted, OH!

Where else but Sears Outlet could you find a Samsung 26 cu. ft. side-by-side refrigerator with dispenser at 50% off retail? This is an outstanding example of what we do best....give our customers terrific deals on top-rated appliances. The model has a sleek black exterior and a beautifully appointed interior. Give us a call for more information!

Product Category: Refrigerators
Product: 26.0 cu. ft. Side-By-Side Refrigerator (RS261MD)
Price: $550.0(Reg Price: $1099.99)
Store Number: 7450
Store Address: 26660 Brookpark Rd. Ext., North Olmsted, OH 44070-3136, (440) 734-3303

Kendra W. from North Ridgeville, OH Received a Flyer in the Mail, Then Visited Us Sears Appliance Outlet Online and Then Came Into One of Our Stores

I was extremely surprised by the amount of merchandise available in the store. I'm very pleased I checked the Sears Appliance Outlet online (which was prompted from a sales ad I received in the mail). The associate was very helpful and got me in & out in no time at all. Even scheduled delivery of my purchase.


The best turkey story

A real customer story told from Scott R., Sears Outlet store manager

Almost a year ago, right after thanksgiving, I had a husband and wife come in looking for a new range at Sears Outlet Holyoke. The wife loved to cook but admittedly she was not very good at it. The husband was complaining about dry turkey and cold potatos. I showed them the electrolux slide in range. "I'm not spending that much just so you can burn my dinner." the husband said. I showed them all the features including the meat probe and the perfect turkey button and explained how it worked. "You will never have over cooked meat again," I said. We looked at a few other ranges but the wife was already hooked on the features and the look of the Electrolux range, they bought it. Black friday came around a year later, we were swamped, a familiar face came in the store. It was the husband from the year before. I still do not know how I remembered him but he handed me a tupperware container full of food. "Thank you,' he said, "It was the best turkey I ever had."

Product Category: Cooking Appliances
Product: 30" Electrolux slide-in range
Price: $1949.93(Reg Price: $2499.0)
Store Number: 7424
Store Address: 2209 North Hampton St, Holyoke, MA 01040-3447, (413) 493-3912


Feel like part of Sears Outlet family :)

I would like to thank my associate for the great job she did today helping me find my washer and dryer i was looking a for a great deal and understanding of how the front loaders work and the extended master pertection, i was well informed . andrea was very nice patient and joked alot with my husband and i mad us laugh like we were young kids again she also made him forget the pain of his recent surgery, and we also had been coming back and forth to the stores and finally found what we needed in color and capacity for my huge family to the managers of sear outlet Andrea is a great associate. I shall see you Mrs. Lima very soon for my other appliances. Thank you Charlsdeen.


Cooktop at Sears Outlet Portland

The Architect® Series II 36 in. gas cooktop has five sealed burners that accommodate cooking styles from simmering to sauting to searing. A 20,000 BTU dual-tier burner provides the highest power of any gas cooktop. Low-profile grates create a look that integrates with the countertop. Clear coat protection helps keep the stainless steel surface looking clean and new.

Product Category: Cooking Appliances
Product: Cooktop (Gas)
Price: $989.99(Reg Price: $1649.99)
Store Number: 5397
Store Address: 4500 N E 122nd Avenue, Portland, OR 97230-1233, (503) 257-4732

Cooktop

Customer Experience at Sears Outlet Denver CO

Jesus P. from Denver, CO

Your salesperson was extremely helpful and polite. My wife and I really liked the service your staff provided. I am very happy with the product at the outlet store, I will be coming back and recommending friends and family.

Editor's Comment: Thank you for visitng Sears Outlet Denver and helping us spread the words for Sears Outlet as your favorite appliance store. 

Great customer story about how you can save money at Sears Outlet

John F. from Park Forest, IL

My wife and I wanted to purchase a stove immediately and replace the refrigrator at a later date. The outlet did not have the color we wanted in the stove that would match the refrigrator. The sales clerk showed us a refrigrator that matched the stove, offered us to apply for a Sears credit card to help make the purchase of both items. We were approved. We made our purchase of both items, left the store with extra money in our pockets and a Sears charge to help with future purchases. We are a VERY HAPPY COUPLE!!!!

Editor's comment: Would you like to save your money like John? Visit www.searsoutlet.com today for large assortment on discount appliances including refrigerators, washers and dryers, treadmills, tools, fitness equipment, mattresses sets and more.

Tom D. from Saint Joseph, MO Buys a Washer and Dryer at a Sears Appliance Outlet

I called the Sears Outlet store first and one of the other sales associate told me, Donna, was busy and would I please leave my phone number and she would call me back. She called me back within approximately two minutes, which I thought was outstanding. The manager David, also introduced himself to my friend and I, who also purchased a washer and dryer in this store. A great experience.