Carlos at the West Covina store was helful, insiteful and very understanding of our needs. He showed genuine concern unlike some of the other associates. He was great even after our sale he was soooo helpful in locating another item for us. He is truly a great asset to your store and truly proves great customer service. As an HR Manager of a major school distribution center, I can see and value his commitment to Sears.Yaneth S. from Downey, CA
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