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Polite Discount Scratch and Dent Appliances Sales at Sears Outlet

Joe Toro, our Sales Respresentative in the Store, did a tremendous job! This had to be one of the best shopping expriences I have had in the last 10 years. He knew the products, he was polite, he communicated well, he listened to what our needs were and he answered all our questions. Joe is certainly an asset to Sears.

Michael P. from La Habra, CA

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Cree was our saleswoman - she was friendly, chipper, eager to please, knowledgable, and outstanding in all ways. Brianna was her supervisor, who chimed in on some of the sales processes and item selection - she was all those things I already said about Cree. We were remarkably impressed with the customer service experience we received - especially when you consider that this is an outlet store, not Nordstrom. I intend to seek them out for return visits - they were that good...

Alex C. from Alameda, CA

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I had a fantastic experience with my sales associate, Jesse. He went out of his way to help me find what I needed then offered an appliance from the back that was new and exactly what I needed. Even though it was a little more than I set my budget for, I chose quality and I am happy with my decision. He went above and beyond to help me and was very cool to all of my children. He would be the employee I promote higher because of his integrity and ambition to go the extra mile for his customer.

Sarah H. from Huntington Beach, CA

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Hannah was extremely friendly and helped me with my purchase from start to finish. She educated me about the product, invited me to apply for a Sears credit card, and offered me follow-up details should my appliances work improperly. I've never purchased appliances before, but felt like I was in great hands with Hannah's customer service. Thanks for staffing your outlet stores with professionals like Hannah. I know where to go for my future home purchases.

MASHARI W. from Charlotte, NC

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I would like to say my associate Michelle was very helpful and took the time needed to show me the different products available at your outlet. She explained in detail the extended warranty program and found answers to all my questions. I also want to commend all the folks at this outlet. I had to speak to Ryan and Dawn and a service tech along with the warehouse manager at different points along the way to finally making the purchase. All were quite helpful and happy to extend a hand. I was most happy with all the discounts as well.


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Matt was an excellent salesman to work with. He was very friendly and had a vast amount of knowledge regarding Sears and it's products. He made the shopping experience a truly great one and I left with exactly what I wanted and was completely satisfied. I would recommend him to anyone. He answered every question with great detail and I never felt misinformed. The checkout process was very quick and he explained all details relating to the receipt and sale. Matt has great customer service andhe was a pleasure to work with.

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The Sears outlet near me is relatively new. Hopefully consumers become aware of the store, being on the campus of a mall, but in a distant parking area, because it truly has great discounted bargains. The staff is familiar and helpful, but can easily be overwhelemed and in a shortage quick when multiple customers come in and have questions and concerns. Overall I had a positive and satified experience with the staff and store. I am one who critiques and has serious concerning issues with consumer satisfaction when shopping in establishments, such as this one as well.......... Thank you....................a returning customer.

Anthony G. from Silver Spring, MD

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Manny, our sales rep restored our faith in customer servcie. He was exceedingly knowledgable and helped us make the right selection for our needs. He has a very positive attitude and seems to take a genuine interest in his customers. We told him we were replacing a perfectly good refrigerator only 4 years old and did not want to see it cannabolized. He hleped us find a needy family and saw to they got the appliance. I can't say enough about this young man. He took the pain out of shopping and we are extremely happ with our purchase, Manny and Sears.

Charles G. from Mesa, AZ

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Thank you for not making your sales associate pester the customers from the moment they enter the door. I had gone to another appliance store before going to the sears outlet and the experience was like night and day. I got the time I needed to familiarize myself with the merchandise, then ask questions to a sales associate, then ponder for some more on my own to make a final decision, and finally an associate was readily available for the check out process. Thank you for a great buying experience.

Gabriela C. from Alexandria, VA

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When we could not find the gas range we were looking for in stock our sales person Ryan went to the internet and ordered it for us. We have had a great experience with the Sears Outlet Store because of our sales professional Ryan. We are going to tell everyone we know so that they have the same great experience that we had. Thank you Ryan for your great work and help. Ryan is a true professional in the way he helps customers. They don't get any better than Ryan.

Dana K. from Largo, FL

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