My initial sales representative was a young man named Joseph Hunt. Mr. Hunt helped me when no one else would offer help. He showed me all the items I was interested in purchasing. He informed the manager of a refrigerator I wanted that had problems. The refrierator was my main purchase. The manager informed me that when another refrigerator came in (same stock number) they would let me have it at the same price since the one on the floor was not working properly. Additionally, Anna helped with the check out process and offered me the extended warrant on washer and dryer. On Saturday, I went back and Joseph sold me two mattress. I do not have numbers for Joseph Hunt or the manager-- name given, Gus, but they made my purchase experience very pleasant. I am in the process of building a new home. They have offered to make me aware when they have a cooktop with grill and a gas double oven. One stop shopping. It does not get much better than that. Thanks for a Great Experience.
Phyllis E. from Houston, TX
I would like to commend a particular salesman at your Sears Outlet store by the name of James Gaddis. This gentleman was very professional, curtious, has a very neat attire, made me feel welcome, and is very knowledgeable regarding everything in your store. My wait time and the effiency in which Mr. Gaddis protrayed in finalizing my purchase, was beyond my expectations. I would highly recommend your store to my friends and co-workers, and advise them to absolutely ask for James. I love your clean store and the fact that you have a wash room at your faciltiy to make it possible for us customers, to continue to shop in COMFORT!!!! All I can say about my shopping experience at your store is........ W O W !!!Minnie B. from Chicago, IL
Mr. Hector Neyra was our salesperson and he was the best salesperson we have had at the Sears Outlet Store. We've bought two washing machines and two dryers at the Sears O.S. and received the best service from Mr. Neyra. Also, the young man who helped us load the washing machine in the truck today was pleasant, courteous and respectful. Unfortunately we did not get his name.
Julie K. from Houston, TX 77096, TX
We've shopped at Sears Outlet many times for our large appliance purchases. We've always been satisfied with the products and level of service. This time was even more outstanding! The sales person Brian, was very, very knowledgeable about the washer and dryer we were looking at. He was patient and explained everything we needed to know. VERY, VERY happy with our experience and we will continue to shop at Sears Outlet!Diane S. from Sacramento, CA
Stanley was very patient and helpful, and when he realized that I didn't know what tyoe of electrical plug I needed, he put my purchaseon hold while I drove to my house and back to check the outlet. When I returned he was busy with other customers, so he asked Mark to finalize my purchase, and he couldn't have been nicer or more thorough. I really appreciated their help in purchasing a new washer and dryer. Many thanks!Nan R. from Jefferson, MA
I was very satisfied with our shopping experience at the sears outlet store in Shoreline, WA. We were greeted as soon as we entered the store, but it was not overwhelming like a lot of the other stores we had looked at before. The salesman let us look around without attacking us like a vulture. When we did have questions he was right there to help. He was very friendly and knowledgeable about the products we were looking at. The store did not have the matching washer and dryer that we wanted, but he located the matching washer for us, which was great. The prices for the products we purchased were exceptionally good as well. Definitely better than anywhere else we had looked at. I am very satisfied with our purchase and overall shopping experience at this Sears outlet store. I would, and will reccomend this store to anyone looking for appliances!David F. from Federal Way, WA
I know that I'm a difficult customer but I am extremely satisfied. I told Kendrick up front that I wanted the best washer/dryer for the least amount possible. The first set he took me to is the one I bought. Next up was delivery. I'm a restaurant manager so I work odd hours. I was told my preferred delivery date was unavailable and I would have to wait an additional week. Joseph, the manager on duty stepped in and told me he couldn't promise an earlier delivery but they would do their best. I don't know what they did but I received my appliances on my preferred delivery date. That's how you earn repeat business. In a follow up phone call from Kendrick I told him I will be back in roughly a month to purchase a 40 inch flat screen. That's true. He also knows I want the best deal I can get. Thanks so much for helping me to afford the lifestyle I want!
Kristin L. from McKinney, TX
Harvey's knowledge of their products quickly gained my confidence that he would be able to find the best value for my money and thoroughly explained the features and benefits of each unit I inquired about as well as the quality I was getting compared to the price so that I could make an informed decision. Although prepared to purchase I hadn't found an associate that knew their products well enough for me to feel confident in my purchase until I worked with Harvey. I'm not the easiest person to deal with, I expect associates to know their products and I ask a lot of questions. Everyone of my questions were answered quickly and honestly. I have already referred my neighbor to Harvey who is looking to update his washer and dryer. I wouldn't hesitate to purchase from Harvey or this store again. Excellent experience.
Steve M. from Carrollton, TX
This was such a great easy experience, I have never delt with such great polite knownledge people. First Mike Morgan with taking the time with my husband & I showing us just about everything on frontloader washers and Dryers and finding what we wanted. Second Jay Owen & Robin ??? working with us to have units on hold until so we could get money from our other IRA account. I have never ever had somemany people in one place give us such a great experiences. BIG THANKS! I know we will be back for sure.Dorene W. from Kannapolis, NC