I placed a call to the Sears Outlet, May 28, 2011 to inquire about the stores availability of a replacement water filter for my Kenmore refrigerator. The sales associate, Ian, was both extremely professional and helpful! I was pleasantly surprised by his eagerness and willingness to determine which filter I needed. Further, Ian asserted he wanted to place me on hold to independently confirm the filter was in stock. Ian's demonstration of superior customer service was a breath of fresh air! I can hardly recall the last time I encountered such proactive customer service. It is truly a rarity to place a call to a retail store and actually end the call satisfied that you obtained the information that prompted the call initially! That said, kudos to Ian for going to extra mile without even being asked! I headed over to the store to purchase the filter and was grateful to learn that Ian was holding the part for me, despite the fact that I never mentioned when I would visit the store to make the purchase. I look forward to recommending the Sears Outlet to friends and family!
Lindsay P. from Occoquan, VA
Accessories and Filters for Clearance Kitchen Appliances
at Sears Outlet Daily!