The store manager Jon, was very helpful. We needed to research several options in order to determine the best way to meet our needs. He was able to access merchandise that was not on the floor at the time, through the internet. He managed to field the questions of several customers simultaneously and did it with friendliness and ease.
Geri D. from West Sacramento, CA
Every sales associate that approached me to help me, was very helpful, pleasant and nice! I had the perfect experience as a customer at that store. I drove from pittsburgh, pa to Dublin, Oh. They are a great team there. Specifically, Christopher, Cody and Frank. All need a big thank you!! By the way it was Franks second day on the Job...I think we made an impression on them due to the driving distance by the time we left they all knew and called me by my first name, including Tina who was dealing with her own customers. I called ahead so the team knew the item I was picking up, just over all great experience!!Lynn L. from Aliquippa, PA
The staff was extremely cheerful & helpful. Adriana (sales clerk) was professional while providing excellent customer service. We visited the outlet store 3 times this week seeking Adriana assistance at each visit. We purchased 2 memory form mattresses, 2 box springs, 3 memory foam pillows, an air conditioner & 2 small kitchen appliances. I am 57 years old & grew up shopping at The Sears on Main Street in Santa Ana, we always had an Orange Julius located next doorâ€¦.Great Memories shopping with my Mom!Barbara O. A. from Anaheim, CA
I went to the Sears Outlet Rancho and Brian was the saleperson who helped me. Brian was very polite, friendly and professional. He was knowlegable in all of the appliances that I asked him about. I was especially impressed with the checkout procedure because I did a phone pay/purchase and he knew exactly how to make that happen and got approval right away. I had been at another Sears outlet earlier and the employees at that store did not know how to do a phone pay/purchase so it was very refreshing to get someone like Brian to help me since he was so knowledgable. I would definately go back to him and recommend Brian to my friends. I ended up buying a refrigerator and know I am going to be very happy with my purchase today.Patricia E. from Roseville, CA
All of the salespeople, and the manager, were extremely friendly, helpful, and patient. I would highly recommend this store to any of my friends and family. Dale was very personable, answered all of my questions, explained things (product info, warranty info, etc) clearly in understandable terms, and was thorough in delivering the information though not in a pushy way. Judi, the manager, was easy to work with, helpful and cheerful while providing assistance. A wonderful experience!
Stephanie S. from Lakewood, OH
Chevy was GREAT!!! I was extremely happy regarding his assistance. He is personable and has knowledge of the products he is selling. I believe he genuinely has the customer's best interest in mind when hes sells an appliance, and I appreciate that. He took extra time to be sure we purchased the appliance that best fit our needs. I will buy my next appliance at a Sears Outlet Store based on that quality alone. Thank you for a great experience!Ellen S. from Mesa, AZ
Rob is a wonderful asset to your store. It is obvious with his knowledge that he did not just start here. He was such a huge help to me with redoing my kitchen. He genuinely cared about my situation and has tried very hard to accomodate my needs. This was the second time that he has helped me on different days in the store and I definitely will need his help again. His attitude and desire to help me made me want to return to the store.Gwen C. from Charlotte, NC
Matt was our salesperson.....my husband and stopped there Friday night to look at lawn furniture and mattresses. Matt was approachable and at the same time was not breathing down our necks to purchase on the spot! He was able to answer out questions, and actaully gave us a few suggestions to check out before we made the purchase. He's a great asset to the McHenry store.Ellen M. from Chicago, IN