I was shopping for a refrigerator and washer and dryer and my friend recommended that I check out the Sears Outlet store. I did not know that the store existed. I went to look at washers and dryers because I had already determined that I was going to get a refrigerator at another store. The Sears Outlet store had the refrigerator I wanted at a super amazing price. Alan, the store associate, and Craig, the store manager were both very informative on the product and very patient as I considered my options. They also gave me quite a bit of information about washers and dryers as I considered what was available in the store. They did not have exactly what I wanted, but I walked out purchasing the refrigerator.
Within 30 minutes I was at a Sears retail store purchasing the washer and dryer that I wanted based on information that Alan had shared. I ran into a co-worker and her husband at the Sears Retail store and they were looking at a washer and dryer set that I had seen at the Sears Appliance Outlet. I told them about the Outlet store (they also did not know that the Outlet store existed) and specifically recommended that they speak to Alan if they have any questions. Additionally, there were some products that I was looking for in the Outlet store, but were not available when I was there. Alan gave me the number of the store, his availability and told me when to call to see if the store had what I was looking for in stock. Alan was a great representative of Sears and the service that I recall from my childhood when Sears was the only store in the town that I lived in.
Brenda Christine G. from Portland, OR